We understand that sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a return policy which makes it easy to refund/exchange your product. All we ask for is 15 working days. Within 15 working days we ensure that the product is refunded!
A Step-by-step Refund Guide
Not Happy with your product, no problem. You can initiate a return in 'My Accounts -> Orders' section. You could also just give us a call at our customer care number 1800-123-6408 or email us at firstname.lastname@example.org within 30 days after you have received the product. When you call/email us for refund please mention your reason for refund. That way it becomes easy for us to understand our customers better.
As soon as your refund order has been filed with us, there are two options:
a) either you ship the product yourself
b) or we will arrange for a pick up from the same address to which the product was shipped. We also ship a refund form with the product. Just pack the product in the carton/packet, in which it was shipped, attach the form and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product.
Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively*.
Orders cannot be cancelled, once they are shipped.
In case of personalization products [Personalized Cushion Covers having Image Print and Personalized Towels having embroidery] a return cannot be performed by the end customer. Only a replacement or refund as per the refund policy can be done in case of such products.
Refund process will be initiated once we receive the goods.
We refund only to customers in India.
If you cancel your order before the products are shipped, you can have your entire money refunded in less than 7 business days.
If you lose the refund form, don't worry. Let us know and we will send one through email to your email id that has been registered with us.
Please follow up with your respective bank/ card issuer post completion of refunds process by www.spaces.in to check on reflection of funds in your account
Returns for Mattress Purchases
30 Night Mattress Trial
Please understand that it can take up to15 days for your body to adjust to the feel and support of a new mattress.
There are just a few basic conditions that we place on our 30 Night Sleep Trial. Please take the time to read the following guide to help make your experience a happy one.
First and foremost, if you do take advantage of your 30 night sleep trial, it’s important to note that you can only do so once. Each customer is entitled to either one exchange or one refund.
Please keep the fabric bag so that our delivery guys can use it to transport the mattress back to our warehouse. You don’t need to retain the outer plastic bag (our delivery team usually remove this before they enter your home to avoid marking your walls and floors). With a change of mind, please attach photos of your mattress on all 6 sides for easy and faster process.
Whilst you have a full 30 nights to trial the mattress, we ask that you give us a reasonable amount of notice when requesting a collection and refund. We may not be able to pick up your mattress in this time frame if you give us less than 7 business day’s notice.
Your 30 night sleep trial starts from the date that your mattress is delivered. We ask that you give it a decent trial of at least 30 nights so that your body can fully adjust to your new mattress. To arrange a return or exchange after that time and within 30 nights, please call us on 1800-123-6408 or email us at email@example.com. We’ll then take care of the rest.
We do ask that you keep your mattress in tip-top condition. Mattresses that are returned with marks, stained or damage have to be scrapped and recycled, with the components being repurposed for other uses. This is an added cost for us.
For OH&S reasons as well as reasons stated in the paragraph above, we are not able to take back mattresses that are soiled as our delivery team are not able to handle soiled mattresses. We also can’t take a mattress back that has been damaged by misuse, has a strong odour from cigarettes, perfumes or other strong smells and we can’t take any mattresses back that has fleas or pet hair from your cat or dog sleeping on it.
We place a limit of one use per customer on our 30 night mattress trial offer, meaning you can only activate the policy once. You must be the original purchaser of the mattress in order to receive a refund or exchange. If you have moved since your mattress was delivered, there may be a transport collection fee if the new location is outside of our free delivery area.
Incase of Exchange
If you would like to exchange your mattress and your replacement mattress is more expensive than your original purchase - you will be required to pay the outstanding amount before the replacement mattress can be delivered to your home. However, if you choose a less expensive mattress, we will initiate a refund of the difference as soon as we have swapped them over for you.
Please understand that from the time that we process the refund, payment providers along with your card issuer may take up to 14 business days to process the refund back to your account or credit card. This delay is out of our control and you will need to correspond with your bank or credit card provider if you are not satisfied with this delay.
Cancellation & Change of Mind Policy for Mattress Purchases
You may cancel your order made on our website if you contact us at least 2 hours before your delivery is scheduled by emailing us at firstname.lastname@example.org. or calling our customer care department on 1800-123-6408 . Order cancellations will be fully refunded if the order is cancelled within this time frame. Orders that are cancelled after this time will be chargeable depending your pick up address and the condition of mattress.
Returns, Cancellations & Change Of Mind Policy for all other goods
For all items, we ask that you choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. If any goods arrive damaged, please contact our customer care department by email email@example.com. or phone us on 1800-123-6408 as soon as possible. Spaces will arrange to have the damaged goods either collected from the place of original delivery or inspected at the place of original delivery and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Returns for Carpets
To initiate a carpet return, please refer to the visual instructions provided below.